Shipping Policy

Last updated: August 2026

Thank you for supporting Vicky Steane Art. Each piece is created from original artwork and many of our products are made to order, meaning your item is produced especially for you once your order is placed.

We work with trusted fulfilment partners to create and ship products worldwide, allowing us to offer a wide range of clothing, accessories, homeware and art products without compromising on quality.

Order Processing

As many of our products are made to order, please allow time for production before shipping.

• Orders are typically processed within 5-14 days.

• During busy periods, new collections, launches or holiday seasons, processing times may be slightly longer.

• You will receive an email confirmation once your order has been shipped, including tracking information where available.

Delivery Times

Delivery times vary depending on your location and the product ordered.

Estimated delivery times after production:

UK

• Approximately 3-8 business days

Europe

• Approximately 5-10 business days

USA & Canada

• Approximately 3-10 business days (dependent on US fulfillment or EU)

Rest of World

• Approximately 7-14 business days

Please note that international deliveries may occasionally be delayed due to customs checks, local postal services or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery location

• The products ordered

• The size and weight of your package

Any available shipping options and costs will be displayed before payment is completed.

Tracking Your Order

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow a short period for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties or local taxes depending on your country.

These charges are the responsibility of the customer and are determined by local customs authorities. Vicky Steane Art is not responsible for delays or charges caused by customs processing.

Incorrect Delivery Information

Please ensure your delivery address is correct when placing your order.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for re-delivery.

Lost or Damaged Packages

We take care to ensure every order is produced and packaged to a high standard.

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number

• Photos of the damaged item and packaging

• Any relevant details about the issue

We will work with our fulfilment partners to investigate and resolve the problem.

Returns & Exchanges

Because many of our products are made specifically for each customer, we do not accept returns for changes of mind, incorrect sizing choices or personal preferences.

However, if your item arrives damaged, defective or there is an error with your order, please contact us and we will be happy to help.

For full details, please see our Returns Policy.

Contact Us

If you have any questions about your order or shipping, please contact:

Vicky Steane Art
Email: vickysteaneasrtist@gmail.com (Use Returns in the email title)

Thank you for supporting independent art and original creative work.